ARTICLE 1 – PROCESSING TIME
All orders, including wallpaper and sample orders, are normally processed and dispatched within 1 to 2 working days after payment has been confirmed (approximately 24 to 48 hours, excluding weekends and public holidays).
Working days are Monday to Friday, excluding public holidays.
ARTICLE 2 – DELIVERY TIME
Once dispatched, your order is normally delivered within 4 to 5 working days, giving a total estimated timeframe of 5 to 7 working days between order confirmation and receipt, including processing time. These estimates apply to wallpaper and sample orders.
Delivery timeframes are estimates rather than guaranteed delivery dates. If a delay affects your order, please contact us for an update.
ARTICLE 3 – DELIVERY CHARGES
Delivery is free within the United Kingdom, with no minimum purchase amount, including for wallpaper samples priced at £2 each.
ARTICLE 4 – DELIVERY AREAS
We currently deliver within the United Kingdom.
ARTICLE 5 – ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking number, allowing you to track your parcel.
ARTICLE 6 – RETURNS AND ASSOCIATED COSTS
You have 30 calendar days from receipt of your wallpaper order to request a return under our extended commercial return policy. Wallpaper must be unused, uncut, uninstalled and in its original condition and packaging. Return postage and a prepaid return label are fully covered by Decoria Home.
Wallpaper samples at £2 each are excluded from the extended commercial 30-day return offer. This exclusion does not remove applicable statutory cancellation rights or rights where goods are faulty, damaged or not as described.
For more details, please see our Returns & Refunds Policy.
ARTICLE 7 – DELAYS AND DELIVERY ISSUES
In the event of a significant delay, a lost parcel or a damaged parcel, please contact us at contact@decoriahome.com so that we can investigate and resolve the situation as quickly as possible.
The risk of loss or damage during transit remains with Decoria Home until you take physical possession of the goods. Delivery estimates and delays do not remove your statutory rights. For further details, please see our Terms and Conditions of Sale.
CONTACT
For any questions regarding delivery, please contact us at contact@decoriahome.com.