Privacy Policy

Last updated: 3 October 2026

Decoria Home operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the "Services"). Decoria Home is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. Should there be any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the ways in which we collect, use and disclose your information as described herein.

Personal information we collect or process

When we use the term "personal information", we are referring to information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information that is collected anonymously or that is de-identified, such that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details including your name, address, billing address, delivery address, telephone number and email address.
• Payment and transaction information including the payment method, transaction amount, payment confirmation, refund information and other details needed to process your order. Payment credentials entered at checkout are processed by Shopify and the relevant payment providers. Please do not send full card details or security codes to us by email.
• Account information including account identifiers, contact information, preferences and settings, where you use an account. Please do not send your password or sign-in codes to our customer service team.
• Transaction information including items you view, add to your basket, purchase, return, exchange or cancel, and your past transactions. For wallpaper orders, this may include the wall dimensions you enter, your selected design and material, the calculated area, ordered quantity and price. This also includes sample purchases.
• Your communications with us including information you provide when you communicate with us, for example when you contact customer service.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to deploy certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, tailor and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and the items you are interested in, send you notifications relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, enable you to post reviews, and create a personalised shopping experience, such as by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising. Where permitted by law, we may use your information to send promotional emails and, where advertising tools are enabled, to measure advertising or show relevant online advertisements. We obtain consent where required for electronic marketing and advertising technologies. You may unsubscribe from promotional emails at any time; this does not affect essential order and service emails.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to your enquiries, deliver an effective service and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, litigation or other legal proceedings, and to establish, exercise or defend our legal rights or investigate potential violations of our terms or policies.

Lawful bases for processing

Where UK or EEA data protection law applies, we rely on the following lawful bases:

• Contract: to take and fulfil wallpaper and sample orders, process payments, arrange delivery, administer returns and provide support connected with your purchase. We need your name, delivery details and payment information to fulfil an order; without necessary information, we may be unable to process it.
• Legal obligations: to keep required accounting and transaction records, comply with consumer law and respond to lawful requests.
• Legitimate interests: to secure the store, prevent fraud, respond to general enquiries, resolve disputes and improve the service where this does not override your rights and interests. This basis does not replace consent where consent is required for a technology or marketing activity.
• Consent: for electronic marketing and non-essential cookies or similar technologies where required. You can withdraw consent at any time, without affecting processing already lawfully carried out.

Cookies and similar technologies

The store uses cookies and similar technologies for functions such as maintaining your basket, enabling checkout and protecting the service. Advertising and other non-essential technologies, where used, require your consent where applicable law requires it. Simply browsing the store does not constitute that consent.

Where a cookie preference tool is displayed, you can use it to manage your choices. You can also control cookies through your browser settings; blocking necessary cookies may affect basket or checkout functions. Contact contact@decoriahome.com if you need help managing or withdrawing a consent choice.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping).
• With advertising or analytics providers, where such tools are enabled, for advertising measurement and relevant advertising, subject to consent where required by law. These providers may process information under their own privacy notices. You can object to direct marketing and withdraw any consent you have given.
• Where you instruct us, make a request or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to lawful requests, court orders or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services. To learn more about Shopify's use of your personal information and the rights available to you, please see Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights relating to your personal information through Shopify's Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with, or controlled by, us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness or reliability of information found on those sites. Information you provide on public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by a third party. The inclusion of a link does not by itself constitute an endorsement of the content on such platforms, or of their owners or operators, except as disclosed on the Services.

Children's data

The store is intended for adults purchasing wallpaper and samples. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us using the details below so that we can investigate and, where appropriate, delete it.

Security and retention of your information

We use reasonable technical and organisational measures to protect personal information. No system can guarantee complete security. Please avoid sending passwords, full payment card details or other sensitive information through email or other insecure channels.

We retain personal information only for as long as needed for its purpose. Order and payment records are kept for the applicable accounting, tax and legal recordkeeping periods and as needed to handle returns, disputes or legal claims. Customer service records are kept for as long as needed to resolve the enquiry and any related claim. Account information is kept as needed to operate the account. Marketing preferences are retained as needed to respect your choices, including a minimal suppression record when you unsubscribe. Retention also depends on applicable limitation periods and the requirements of relevant service providers. Information is deleted or anonymised when no longer needed.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

• Right to access/right to know. You may have the right to request access to personal information that we hold about you.
• Right to delete. You may have the right to request that we delete personal information we hold about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You may opt out of receiving these at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise these rights in the locations designated for this purpose on the Services or by contacting us using the details provided below. To learn more about Shopify's use of your personal information and the rights that may be available to you, including with respect to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to raise a complaint about our handling of personal information, contact us using the details below. You may complain directly to the relevant data protection authority without first contacting us. In the United Kingdom, this is the Information Commissioner’s Office (ICO). You may also contact the authority in your country of residence, where applicable.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside of the United Kingdom or the European Economic Area, we will rely on recognised transfer mechanisms, such as the UK International Data Transfer Agreement or Addendum, or the European Commission's Standard Contractual Clauses, or any equivalent mechanism issued by the competent UK authority, unless the transfer is made to a country recognised as providing an adequate level of protection. You may contact us to request further information about relevant transfer safeguards and how to obtain a copy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice, as required by applicable law.

Contact

Decoria Home is operated by NO RISK NO RICH LTD, company number 17405018, which is the data controller for the personal information processed by us for the purposes described in this policy.
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Operating address: Chaussée Jean-Jacques Knaepen 227, 4420 Saint-Nicolas, Belgium.
If you have questions about our privacy practices or wish to exercise your rights, email contact@decoriahome.com or write to us at either address above.