You have 30 calendar days from receipt of your wallpaper order to request a return under our extended commercial return policy. Wallpaper samples, priced at £2 each, are excluded from this extended policy. Your statutory rights remain unaffected.
To be eligible for a return under our extended commercial policy, your wallpaper must be unused, uncut, uninstalled, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at: contact@decoriahome.com. Please note that returns will need to be sent to the following address: Decoria Home, Chaussée Jean-Jacques Knaepen 227, 4420 Saint-Nicolas, Belgium.
If your return is accepted, we'll send you a prepaid return shipping label at no cost to you, as well as instructions on how and where to send your package. Please request a return before sending your parcel. Prior approval is required for our extended commercial return offer, but this does not limit your statutory cancellation rights or rights concerning faulty goods.
For any return or refund enquiry, contact us at contact@decoriahome.com. Our customer service is available Monday to Friday, 9am to 6pm. We typically respond within 24 to 48 business hours.
Damages and issues
Please inspect your order upon receipt and, for wallpaper, before cutting or installation. Contact us promptly if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please include your order number and photographs where available. These rights also apply to samples. Failure to report a defect immediately or before installation does not automatically remove your statutory rights.
Exceptions / non-returnable items
Wallpaper samples at £2 each are not eligible for our extended commercial 30-day return offer. This exclusion does not remove any applicable statutory right to cancel an online purchase, or your rights where a sample is faulty, damaged or not as described.
Wallpaper is priced per square metre and supplied in rolls. Entering wall dimensions into our calculator does not, by itself, make the wallpaper a bespoke or custom-made product. We do not exclude wallpaper returns simply because a quantity was calculated from your wall measurements.
The calculator adds 10% to the measured wall area and rounds up to the next whole square metre. This additional quantity forms part of the wallpaper purchased and is subject to the same return conditions; it is not a separate non-refundable fee.
Exchanges
The fastest way to make sure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item. This does not affect any statutory right to a replacement for faulty or incorrect goods.
14-day statutory cooling-off period
For eligible online purchases, including wallpaper and samples, you have the right to notify us that you wish to cancel your order within 14 calendar days from the day after you receive it, without giving any reason. After notifying us, you then have 14 calendar days to send the goods back. During this statutory cooling-off period, you may inspect and handle the product only as you would reasonably be permitted to do in a shop. We may make a reasonable deduction from the refund if the product's value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning. Original packaging should be returned where reasonably possible, but its absence does not automatically remove your statutory cancellation rights. For wallpaper, our extended commercial policy additionally allows you to request a return within 30 calendar days of receipt, under the conditions set out above. The extended 30-day offer does not apply to samples.
We cover return postage and provide a prepaid return label. For statutory cancellations, we also refund any standard delivery charge paid. If you chose a more expensive delivery option, only the standard delivery amount is refundable.
Refunds
For returns made under the statutory cooling-off right, we will issue the refund to your original payment method within 10 calendar days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first. For returns made under our extended commercial return policy, we will notify you once we have received and inspected the return and, if it is accepted, issue the refund to your original payment method within 10 calendar days of receiving the returned goods. Please remember that your bank or payment provider may require additional time to process and post the refund.
If more than 10 calendar days have elapsed from the applicable point above, please contact us at contact@decoriahome.com.